At Priyanka International, our foremost aim is to delight our customers. To ensure complete satisfaction, we have implemented comprehensive return policies underpinned by strict guidelines that safeguard the integrity of our products. We take great pride in our meticulous delivery process—each product undergoes exhaustive quality checks and is carefully packaged to minimize any possibility of damage.
At Modern Moda by Priyanka International, we further elevate the experience by offering a truly unique 360° shopping journey that encompasses robust Return, Exchange, and Cancellation policies. Before diving into the finer details of these policies, allow us to share a glimpse into how we rejuvenate our merchandise. Whether it's the intricately woven fabrics, the expertly crafted ready-mades, the skillful handiwork, or the stylish designs, every piece receives exceptional care from our talented craftsmen and weavers. We adhere to time-honoured techniques without compromise, ensuring that our handloom collections—especially our signature sarees etc.—remain uniquely exceptional.
Together, these practices and policies embody our commitment to quality and customer care, promising a seamless and satisfying shopping experience from start to finish.
You can easily reach our customer support team through multiple channels. For any general questions or concerns, please connect with us via email at
support@priyankainternational.com or through WhatsApp at +919874969662. If you encounter an issue, we recommend that you first send us an email at the same address.
Moreover, if you receive a product with a manufacturing defect or if the product does not match your order, kindly contact us at +91 9874969662 within 24 hours of the product’s arrival.
Return and Exchange Policy
We accept return requests within 7 days of delivery. To initiate a return, please contact our customer support team via email at
support@priyankainternational.com or by calling +91 98749 69662. When reaching out, kindly include your request number in the subject line and provide a clear, unedited unboxing video that shows the defect in one continuous take, along with a copy of the original invoice.
Our policy covers returns only for products that have a manufacturing flaw or have been shipped incorrectly. Please note that normal colour variations caused by differences in screen display or lighting are not eligible for return. Certain items are non-returnable, including:
- Limited-edition items on special offers, sales, promotional offer items.
- Saree orders that include pico, falls, or decorations.
- Sarees where the pullover material has been removed.
For a successful return, make sure the product is unused, unworn, unwashed, and not damaged. It must be returned in its original condition with all labels, packaging, and receipts intact. If you receive a damaged or tampered package, please refuse it from the courier and immediately contact us with photographs of the damage.
After receiving your return request, we will send you an acknowledgement email and verify your claim. Following verification, the refund or exchange will be processed within 14 business days; refunds may sometimes take up to 28 business days to be completed.
For international orders, please be aware that our return policy does not apply, and we will not process returns from outside our country.
Additionally, return shipping charges be it Domestic or International are the responsibility of the customer (except when the products’ packaging is damaged).
All returns or exchanges are subject to Priyanka International’s discretion. Please review these guidelines carefully to ensure a smooth return process.
The item should be returned in its original state for the exchange or return to be processed.
Transportation address for returns:
Priyanka International
119 Diamond Park,
P.O.: Joka, P.S.: Haridevpur,
Kolkata, West Bengal, India- 700104
Priyanka International maintains all authority to dismiss off-base or preposterous or incessant return claims by a client.
Cancellation
Order Cancellation & Request Withdrawal Policy
If you cancel a product after payment, then you will get back the amount. However, depending on the other expenses, we may deduct a certain amount as a cancellation charge.
1. Order Cancellation
2. Request Withdrawal (Dropping)
Priyanka International maintains and beholds all authority to unilaterally make changes, alter or impose more conditions as and when it deemed suitable and required by the law.
